Excellent experience from booking appointment through diagnoses and recommendations. I brought in my Lexus with transmission problems. Nick performed diagnosis and gave clear description of the issue, options, and his recommendations, which did not include spending additional $$$ on services that were not likely to solve the issue. This may seem standard, but was a welcome change from shops (including dealership) who recommend unnecessary services. Above and beyond, as they weren't able to fix my transmission, Nick didn't charge me for the diagnosis services!